Service & Support

Get help with Globalcare solutions, report service issues, and access support resources.

Knowledge Base

Browse support resources, common questions, and helpful product guidance.

Training

Access training resources to help users operate Globalcare solutions effectively.

Contact Us

Reach Globalcare for business enquiries, project discussions, and general assistance.

Support Request

Report an Issue

Submit a service or technical support request and our support team will review the reported issue.

Before submitting

Please include enough detail for our team to identify the affected site, system, workflow, and issue impact.

• Include the site, hospital, or company name.
• Describe what happened and when it occurred.
• Provide a reachable email address for follow-up.
• Add a contact number if urgent coordination may be needed.

Support follow-up

Include the affected product, organization and a brief description of the issue so Globalcare can review your request.

Email Globalcare support

Tell us your organization, the product or service you are interested in, and how we can help.

Open email

Or email ask_sales@outlook.com from your preferred email service.

The button opens your email application. Send the message there to complete your request. Do not include patient information, passwords or confidential records.